This highly interactive and participatory course will equip attendees with the theoretical knowledge (what to do) and skills (how to do it), to better manage conversations that are difficult and/or that move into conflict.
The course has been written and will be facilitated by Dr Charlotte Hilton, a Chartered Psychologist with expertise in this area. You can expect a broad range of learning resources including group discussion, the use of videos and content that is tailored to the needs of trainees. Attendees will be provided with a certificate upon completion.
Date : Friday 3rd March – 12.30pm-4.30pm
Cost : £75.00
Duration : 4 hours
Method of Delivery : Microsoft Teams
To book this course please complete the booking form below: