This highly interactive and participatory course will equip attendees with the theoretical knowledge (what to do) and skills (how to do it), to better manage conversations that are difficult and/or that move into conflict.

The course has been written and will be facilitated by Dr Charlotte Hilton, a Chartered Psychologist with expertise in this area. You can expect a broad range of learning resources including group discussion, the use of videos and content that is tailored to the needs of trainees. Attendees will be provided with a certificate upon completion.

Date : Friday 3rd March – 12.30pm-4.30pm

Cost : £75.00

Duration : 4 hours

Method of Delivery : Microsoft Teams

To book this course please complete the booking form below:

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